Cancellation policy
Contact us at orders@secretlystore.com immediately if you would like to cancel your order. Sadly, we cannot cancel an order after it has shipped.
Please contact us at orders@secretlystore.com to arrange a return. Please make sure to email us BEFORE you send anything to our warehouse.
Returns must be requested within 30 days of the customer receiving a shipment.
We can only accept returns if...
- CDs, LPs, cassettes, etc. are undamaged and unopened.
- Clothing is unwashed and unworn.
- The return is requested within 30 days of receipt of shipment.
Please be aware that...
- Most discounted and sale items are non-returnable.
- Customers must pay for shipping on returned orders.
- Secretly Store cannot refund digital downloads.
Occasionally customers received items that are damaged or defective. Please contact orders@secretlystore.com with your order # and a description of the issue (preferably with photos or a video of the defect).
However, we cannot test any vinyl before shipping it, even if you ask nicely...