Secretly store is the online store for Secretly Group (Dead Oceans, Jagjaguwar, Saddest Factory Records™ and Secretly Canadian). We sell limited editions, LPs, CDs, cassettes, merch and more to you direct.
We also offer a subscription service called the Secretly Society. It's pretty cool. To find out more about the Secretly Society and how it works, keep reading or visit this page.
Secretly Society is our spin on a classic idea - the record club. To find out more about Secretly Society and how it works, visit this page here.
A Secretly Account is your digital home for Secretly Store orders, digital downloads, Secretly Society subscriptions, and more. An account makes shopping with Secretly Store hassle-free by storing preferred payment method and shipping information (don’t worry we don’t keep your payment details!). For more information on what data we collect, please see our privacy policy.
Thank you for asking! There are two big things to remember about preorders:
Pre-orders ship two weeks before release date for international addresses and one week before release date for orders within the USA or UK.
As a result, albums are usually, but not always, delivered before street date. We truly apologize if your preorder arrives slightly late, however we cannot prevent all shipping delays.
All items in an order ship together, so please plan on a delay if your shipment includes a preorder item.
Visit this page to redeem your digital download.
Please note, digital download codes are case-sensitive and need to be inputted exactly as they appear.
Promo codes need to be entered and verified on the cart page.
As of 11/29/24 USPS has suspended services to Canada related to the on-going Canada Post strikes. You can find more information related to this on USPS’s website here.
This means that we are currently unable to ship to Canada from the Secretly Store. Any packages that have already shipped prior to the strike will be subjected to significant delays and are unlikely to arrive before the festive period.
Please contact our customer service team for more information.
If an item is in stock, we aim to process and ship your order within 1-5 working days.
If your purchase is a pre-order item, it will ship to you in accordance with the stated release date. All items in an order will ship together, so please be aware that all of your order will ship at the same time as the pre-order item.
You will receive a shipping notification email from us once your order leaves our warehouse.
Pre-orders ship two weeks before release date for international addresses and one week before release date for orders within the USA or UK.
Usually this means records arrive before street date, and we truly apologize if your pre-order arrives slightly late. We cannot prevent all shipping delays and we cannot ship orders any earlier.
For orders from within the USA, you should receive a tracking link via email once your order has been shipped. If you do not receive this link, please contact us at orders@secretlystore.com with your order number.
For orders from within the UK, you will receive a tracking link via email once your order has been shipped.
For any international orders, unfortunately we cannot guarantee that you will receive any tracking as not all local carriers provide this information.
We expect that your order will arrive within the below time period
UK orders: 3 - 7 days
USA orders: 3 – 12 days
European orders: 10+ days (this is dependent on local carrier/customs)
ROW orders (ex. EU): 14+ days (this is dependent on local carrier/customs)
We ship worldwide except to Russia or Ukraine, where we are currently unable to ship to. Our fulfilment partners are also unable to ship to any PO boxes
Occasionally, international Secretly Store shipments are subject to customs fees, and it’s always a real bummer. However, as we are unable to anticipate these charges, our shipping costs do not take them into account. As a result, the customer is solely responsible for any fees paid upon receipt. Thanks for understanding.
EU orders generally have local VAT costs covered by Secretly Store, however occasionally local carriers will miss this and will charge additional fees. If do encounter any issues in releasing your shipment due to import charges, please send us proof so that we can look into this for you.
Usually, orders arrive safely within the standard store shipping times. However, depending on various factors, some shipments can take longer to arrive. If the maximum shipping time has passed since your order shipped (you should have received a shipping notification email), please let us know. Contact us at orders@secretlystore.com with your order number, so that we can investigate this for you - we want all orders to arrive safe and sound.
Please be aware that if an item is returned to us as undeliverable, we will need to charge additional shipping fees to re-send the package.
We also cannot be held liable for returned packages that are lost en route.
Contact us at orders@secretlystore.com immediately if you would like to cancel your order. Sadly, we cannot cancel an order after it has shipped.
Please contact us at orders@secretlystore.com to arrange a return. Please make sure to email us BEFORE you send anything to our warehouse.
Returns must be requested within 30 days of the customer receiving a shipment.
We can only accept returns if...
CDs, LPs, cassettes, etc. are undamaged and unopened.
Clothing is unwashed and unworn.
The return is requested within 30 days of receipt of shipment.
Please be aware that...
Most discounted and sale items are non-returnable.
Customers must pay for shipping on returned orders.
Secretly Store cannot refund digital downloads.
Occasionally customers received items that are damaged or defective. Please contact orders@secretlystore.com with your order # and a description of the issue (preferably with photos or a video of the defect).
However, we cannot test any vinyl before shipping it, even if you ask nicely...
Vinyl pressing plants are not necessarily medical-grade environments, and even new records probably need to be cleaned before they are played the first time.
Have you tried cleaning your record? As mentioned above, most records are in need of some TLC once they leave the shrink-wrap. Dust can also collect on the needle of your record player, so please also check that.
Additionally, have you compared the vinyl to the digital recordings? Some albums contain lower fidelity recordings than others, and the record may be noisy but accurately represent the source material.
If you have cleaned and compared the record and it is still too noisy, please contact us at orders@secretlystore.com. Occasionally, bad records can sneak through Quality Control.
Skipping is often a result of the turntable rather than the record, so please try adjusting the tone arm first to see if that fixes the issue. If the problem persists, reach out to orders@secretlystore.com, preferably with a picture or video of the problem spot.
Sadly, no. We trust that your problem is an isolated incident.
Please contact us at orders@secretlystore.com for any other enquiries.
We’re a small team, so there may sometimes be a delay in our response, however we will try to get back to you as soon as we can. We aim to respond within 2-3 working days.